1. SHIPPING & DELIVERY POLICY
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
The shipping cost will depend on the distance and the weight of the product, this cost will be shown when the address to which the product will be sent, it is also important to verify that the address is correct, otherwise we are not responsible if you do not receive your package because the address is incorrect.
Please verify again your address that is correct where you live.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customer, Standard and Express courier.
Priority Mail® ( Simple): – is available at all local orders and it takes approximately 5 working days to reach you from the time of order.
Retail Ground™ (Simple): – is available and it takes approximately 3 working days to reach you from the time of order.
- It is important to mention that the costs mentioned above are only for one product and the shipments are local, if the product should be sent to another city, the cost will be calculated based on the distance and weight of the product.
- On the other hand, it is important to mention that the customer must pay for the shipment in case it requires a return or change of another model.
- It is also important that the customer knows that if the product returns it and does not request a change to another product, only the cost of the product will be returned, since the payment of the shipment was already covered for the first time when it was made.
Example: Flamingo model in size 5 cost $ 35.00 plus shipping cost (x.xx) total: 35 + x.xx = 35 + x.xx will only be returned the $ 35.00 of the product value the rest will be lost.
To serve you better, you may even choose the timing of your deliveries from 9am to 10pm, weekdays or Saturdays, regardless of Standard or Express couriers.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.